Frequently Asked Questions

I've forgotten my username?

If you can't recall your username, please click on the "Forgotten Username" link to the left. Enter the email address associated with your account, and your username will be emailed to you.

I've forgotten my password!

If you've forgotten your password, you can reset it by clicking on the "Forgotten Password" link to the left. Follow the instructions provided to create a new password for your account.

 How do I sign-in for the first time?

As an additional security measure when moving to the new Portal we ask that on the first time you login you use the 'Forgot Password' link.
This will allow you to create your own fully encrypted password using an emailed link.

Detailed instructions can be found here